- Why do I need IT support in the first
place?
- I’m not a computer person.
In a non-technical explanation, what kinds of problems
can Pentacle solve?
- Why
should I choose Pentacle Technologies for my IT support?
- In terms of network upkeep, does onsite service
really make that much of a difference?
- What are some of the
benefits I will gain from using Pentacle Technologies’ services?
- Who are Pentacle Technologies’ existing
clients?
- What benefits can be derived from outsourcing
my networking tasks?
- Why should I team up with Pentacle Technologies?
- Can I afford Pentacle Technologies’ services?
- Can you explain what you mean by part-time network
management?
- Does Pentacle Technologies also offer help desk
support?
- During what hours does Pentacle Technologies
offer support?
- Is Pentacle Technologies also capable of assisting
me with Internet and VPN installations?
- What network sizes
does Pentacle Technologies support?
- Does Pentacle Technologies
also perform network upgrades?
Why do I need IT
support in the first place?
What would happen
if you lost all the data on your computer or your network?
It’s not as uncommon as many people
think. Many businesses have been
wiped out after losing their networks. Sometimes a
simple hardware failure is to blame,
more often than not, it’s
a software problem. Other times,
it
could be a
hacker, a virus, a malicious employee,
or even
a lightning strike. Through routine
maintenance and careful
attention to Disaster planning,
virtually all catastrophic problems
can be
dealt with in an efficient, expeditious
manner,
leaving you with little or no downtime
at all. IT maintenance
is a proactive solution. Ask yourself
how your business would fare if
you lost everything.
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I’m not a computer person.
In a non-technical explanation, what
kinds of problems can Pentacle Technologies
solve?
- Sporadically crashed
or frozen workstations
- Sporadically crashed or frozen servers
- Slow network performance
- Data loss and
corruption
- Virus infestation
- Email dilemmas
- Intrusions into your network
by non authorized persons
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Why should I choose Pentacle Technologies for my IT
support?
Pentacle Technologies’ staff consists
of a team of experienced technicians who are
regularly available
to work with you in
optimizing your network’s
infrastructure. We are
also poised to assist you
in evaluating new network
technologies
and in reengineering existing
processes that are prone
to error. Pentacle Technologies
is committed to both customer
service
and incremental network
improvement. Realizing
that reliability is a key
issue, we constantly fine-tune
your network to ensure
its dependability. When
needed, we recommend upgrades
to improve your network’s
performance, security and
disaster recovery.
Every maintenance
service customer has unique
needs. Customized
levels of service, both
onsite and remote, are
available. We typically
interact frequently with
you and
your networks,
troubleshooting
minor glitches before they
become major dilemmas.
For your routine
workstation
and network maintenance,
we are also
able to work remotely,
even during off peak hours.
No matter
your
network issues, Pentacle
Technologies vows to be
your partner.
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In terms of network upkeep,
does onsite service really
make that
much of a
difference?
Looking at the whole picture,
not just a piece of the
puzzle, most
definitely.
Because
of
the lack
of hands-on
interaction,
offsite service can be
extremely inconvenient
for the small
business owner. Unless
pick up and delivery
can
be arranged,
there’s nothing comparable
to onsite service. Onsite
service guarantees
that your network problems
are properly diagnosed
before issues
occur and
that appropriate solutions
are expedited.
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What
are some of the benefits
I will gain from using
Pentacle Technologies’ services?
- Cost
Reduction – Pentacle
Technologies offers full
and part time network management
and superior customer service at far lower prices than you would incur by hiring
a full time
IT staff. Our unique arrangement
supplies you with the IT support and piece of mind you need without the expense
you don’t.
- Risk Mitigation – Pentacle Technologies’ experienced
staff minimizes the risk
of downtime and reduces the likelihood of future problems.
- Revenue Maximization - The improved
network performance and reliability you will receive
under
Pentacle Technologies’ care
will increase your employees’ and
your clients’ overall
satisfaction and will
enhance your revenue
potential.
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Who are Pentacle Technologies’ existing
clients?
Pentacle Technologies’ existing
client base consists of
firms involved in law,
investments, marketing,
advertising, real estate,
mortgages,
insurance,
accounting, and retail.
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What benefits can be derived
from outsourcing my networking
tasks?
Outsourcing your
network tasks not only reduces
your IT-related
emergencies
and
expenses
but also increases
your staff’s
productivity. When you
outsource your network
management tasks to
Pentacle
Technologies, you receive
onsite interaction, assuring
that minor glitches are
caught
before they turn into major
issues. Routine workstation
and network matters can
often be handled
remotely,
ensuring a quick response
time and speedy
resolutions.
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Why should I team up with
Pentacle Technologies?
At
Pentacle Technologies, you can rest assured that
small
and medium sized
business computer
networking is our
only priority.
By focusing our efforts,
Pentacle Technologies ensures
your network is worry-free,
so you can attend to more
pressing
business
functions.
Our
very cost
effective service plans
are designed
to be complete management
solutions. Each of them
include: 1) a dedicated
team of network
engineers, flexible onsite
service
hours to accommodate
your schedule
and frequent
remote
service
as well. All of our services
are reasonably priced,
offering you the IT support
and piece of mind
you need without
the typical costs of a
full-time
employee. And you will
never be inconvenienced by
sick days and vacations
again.
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Can I afford Pentacle Technologies’ services?
How
much productivity is lost when your system goes
down?
It’s
an easy answer, really.
Take the time lost and
multiply that by the hourly
wage of everyone who is
affected. Many companies
grind to a halt on a weekly
or monthly basis because
they don’t
maintain their networks
properly. If you’ve
ever had employees sitting
at their desks doing nothing
while waiting
for the network to go up.
How much is it worth to
have your systems
up and running smoothly?
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Can you explain what you
mean by part-time network
management?
Pentacle Technologies’ network
engineers are available
to maintain your network
and support your help desk
at the regularly scheduled
intervals you specify.
What’s
more, because of our remote
server and workstation
troubleshooting
capabilities, you can rest
assured that your network
issues and end
user dilemmas will receive
our prompt attention.
If you prefer or the situation
warrants it, we will dispatch
a
network engineer for an
onsite visit.
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Does Pentacle Technologies
also offer helpdesk support?
Yes,
we do. In most instances, you will designate a client
contact with
in your
company. We
will then work
one-on-one
with that person to answer
your end user inquiries
and to troubleshoot
your computer
problems.
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During what hours does
Pentacle Technologies
offer support?
Pentacle Technologies
is available to assist you
Monday through
Friday from
8:30am to
5:00pm. After-hour
help
desk requests
are promptly attended to
the next business day.
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Is Pentacle Technologies
also capable of assisting
me with
Internet and VPN
installations?
Yes. We are
fully capable of setting up affordable
VPNs,
Internet connections
and
firewalls.
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What network sizes does
Pentacle Technologies support?
Pentacle
Technologies serves small and mid-sized networks
consisting of
from
5 to 500 computers.
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Does Pentacle Technologies
also perform network upgrades?
Yes.
Just make an upgrade request and we will provide
you with
a fixed price
proposal
for
the entire
project. Because
you
know the exact cost upfront,
you don’t
have to worry about any
unexpected surprises or
expensive hourly charges.
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